This section provides orientation on the metrics resulting from a compliance project: the Compliance Index and the Compliance Level.
To understand these metrics, some understanding of surveys and response sets is also needed. A brief description of each will be given in the upcoming topics, explaining how these are related to compliance metrics.
For further details on these, see Chapter 8: Knowledge -> Surveys and Chapter 8: Knowledge -> Compliance Knowledge -> Response Sets. For details on authoritative documents, see Chapter 8: Knowledge -> Compliance Knowledge -> Authoritative Documents.