1. Access the Administration module.
2. Select Integration Tasks from the Integrations option on the menu.
3. In the Integration Tasks section, click Create Task.
4. Select the Live Update Service option from the list that appears (see figure below).
The system displays the form that must be completed to create the new task (see figure below).
5. In the Name field, enter a name to identify the new integration routine.
6. In the Status field, determine the status of the new task. If you select Active, the routine will be activated immediately after it is created. If you select Inactive, the routine will be created but will not function until it is enabled.
7. You can create a schedule for the task in the Schedule section. In the Start on field, enter a start date and time for it. Next, select one of the options (Daily, Weekly, Monthly, Yearly, Every minute, Hourly), to determine the frequency with which the task will be executed. The task can also be set to run only on week days or on weekends as well. In addition, it can be configured to have no end date by clicking the No end date option or configured to end by a certain date by completing the End by field. Note that some integration tasks may take more time to be executed than the option selected, which may result in performance problems.
8. In the Responsible field, select a person to be responsible for the integration task. This person will receive notification messages when knowledge is updated as long as the message service and message template have been enabled in the Administration module and a valid e-mail address was provided for the person in the Organization module.
9. Mark the Enable history deletion checkbox if you want the system to automatically delete the execution history of the integration task after a certain number of days.
10. In the History Retention Time (Days) field, enter the number of days after which the history will be deleted. Note that the automatic deletion of the history deletes all of the task execution entries except for the most recent one.
11. Mark the Execute immediately after saving checkbox if you want the system to execute the task once it is saved. For subsequent executions the system follows the schedule set for the task.
12. When finished, click Save. If you want to quit the operation, click Cancel to discard the changes.
The system displays a success message.